FAQ

Can I pay for my purchases over the phone?

No, we do not take payment phone. Payments by credit or debit card can be made through the online Paypal payment facility. You do not need a Paypal account and your payment details are secure.

How do I know the condition of the item?

I try to take clear, quality photographs along with honest and information descriptions. If you require further photographs please contact me.

Are all items vintage?

All items are pre-loved except hand crafted items. Handcrafted items are made from new materials or recycled material. The description will clearly state whether an item is vintage, made from new materials or made from re-cycled materials.

Are the handcrafted items made by you?

I make most of the items but I do have 2 other people who make some of the items.

Do you send items outside the UK?

Yes, to most places. Please contact me for a delivery quote for specific items.

How are items delivered?

Please see Terms and Conditions

Do you combine postage?

Yes, I will always try to send items together and reduce the postage charge.

What do I do if an item is damaged in transit?

Please see the Return Information

What do I do if my order has not arrived?

If your item has not arrived by the expected delivery date, please check with your local Post Office and neighbours in case they have signed for your parcel, then contact me.

Can I collect my items?

Yes, contact me to arrange a suitable day and time.

Are purchases insured in transit?

Please see the Returns Information.